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Free shipping for deliveries within New Zealand when you spend over $100. For sales under $100 a flat fee of $15 is applied. We aim to dispatch all orders within 24-48 hours. We will always make contact via email to inform if we are needing to courier outside this time frame. We are conscious of not using plastic in packaging for shipping and have made an effort to use cardboard packaging and environmentally friendly products such as Geami WrapPak which is a sustainable alternative to bubble wrap, plus natural sisal lashing (compostable) and pop starch biodegradable void fill which is also 100% compostable and biodegradable.
We ship globally. Please email us on email@example.com for more information should you be outside of New Zealand and are interested in purchasing some of our homewares, or have any further questions regarding shipping.
We understand it can be difficult buying items online without seeing them first and we want you to buy with complete confidence. If you are not entirely happy with your products you may send it back to us within 7 days of receipt and we will refund you the full cost of your product minus any shipping charges (including the outgoing charge from our warehouse in Queenstown). Alternatively, you may send back your product for a swap to another one. Once again, we ask you pay for the shipping in this situation.
Once an order has been placed you are unable to cancel or alter the order. Please let us know if there are any problems with our products, please email us firstname.lastname@example.org. If goods are damaged on arrival please photograph and email us and we will endeavour to arrange for replacement if possible or refund.